Terms and Conditions

A valid credit card is required to secure all reservations.

Full or partial payment may be required at the time of booking, depending on the season or length of stay.

Rates are subject to change without notice but will be honored once a reservation is confirmed.

All rates are in U.S. dollars and subject to local taxes.

Check-In: 4:00 PM

Check-Out: 10:00 AM

Early check-in or late check-out may be available upon request and subject to availability. Additional fees may apply.

Cancellations made more than 30 days prior to arrival will receive a full refund, minus a $25 processing fee.

Cancellations made 15–30 days prior to arrival will receive a 50% refund.

Cancellations made within 14 days of arrival are non-refundable.

No-shows will be charged the full amount of the reservation.

We highly recommend travel insurance for unexpected changes to your plans.

This policy is established in compliance with the Americans with Disabilities Act (ADA)and applicable Alaska law governing public accommodations. It clarifies our hotel’s approach to guests traveling with pets and service animals.

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1. Service Animals

We welcome guests with disabilities who are accompanied by service animals, as defined by the ADA.

Under the ADA, a service animal is:

A dog (or in some cases, a miniature horse) that is individually trained to do work or perform tasks for a person with a disability.

• Examples of qualifying tasks include but are not limited to:

• Guiding individuals who are blind,

• Alerting individuals who are deaf,

• Pulling a wheelchair,

• Alerting and protecting a person during a seizure,

• Reminding a person with mental illness to take prescribed medication,

• Calming a person with PTSD during an anxiety attack.

Permitted Areas

Service animals are allowed in all public areas of the hotel, including guest rooms, dining areas, and lobbies.

• Guest Responsibilities

• The animal must remain under control and on a leash, harness, or tether unless the device interferes with the animal’s work.

• The animal must be housebroken.

• The handler is responsible for the animal’s care and supervision at all times.

• If the animal poses a direct threat to the health or safety of others, is out of control, or causes substantial damage, we may ask that it be removed.

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2. No Pet Policy

Except for service animals as described above, Kenai River Suites maintains a strict no-pets policy. Guests who bring unauthorized animals into guest rooms may be subject to additional cleaning fees or asked to vacate the premises.

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3. Emotional Support Animals (ESAs) NOT Permitted

Emotional support animals are not permitted at this hotel.

ESAs provide comfort or emotional support but are not individually trained to perform specific tasks related to a disability.

Under the ADA, ESAs do not qualify as service animals, and public accommodations such as hotels are not required to allow them.

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4. Questions and Assistance

If you have questions about this policy or need further assistance related to a service animal accommodation, please contact our management at:

Kenai River Suites

kenairiversuites@gmail.com
907-420-7155

310 Tern Circle

Soldotna, AK 99669​

Only registered guests are allowed to stay overnight.

Quiet hours are from 10:00 PM to 8:00 AM out of respect for other guests and neighbors.

Parties or large gatherings are not permitted without prior approval.

Smoking is not allowed inside any suite. A minimum $250 fee will be charged for violations.

Guests are responsible for any damage caused to the property or its contents during their stay. This includes:

• Excessive cleaning required after departure

• Broken or missing items

• Damage to furnishings or fixtures

Charges for repair or replacement will be billed to the guest’s credit card on file.

Kenai River Suites provides amenities such as river access, outdoor seating, grills, and more. Guests use these facilities at their own risk.

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Children must be supervised at all times, especially near the river.

Kenai River Suites is not responsible for:

• Accidents, injuries, or illness that occur on the property

• Loss of personal belongings or valuables

Guests assume full responsibility for their actions and any individuals in their party.

Kenai River Suites reserves the right to modify these Terms and Conditions at any time without prior notice. The latest version will always be posted on our website.